Refund & Return Policy
1. All chamber sales are final
We do not accept returns or exchanges. Chambers are custom-configured, imported, freight-shipped, and installed, so sales are final once an order enters processing, including for buyer’s remorse, financing changes, or site or installation issues. Exceptions are limited to the cases below.
2. Damaged or defective on arrival
Inspect your delivery on receipt. Report freight damage, missing items, or a defect within 48 hours of delivery to contact@superhumanchambers.com with photos and your order number. We will arrange repair, replacement parts, or a replacement unit. Where a replacement is not possible, we will issue a refund.
3. Refund timing
Where a refund is approved (an eligible damage or defect claim, an undelivered or unavailable order, or a cancellation made before processing), we issue it to the original payment method within 5 to 10 business days of approval.
4. Cancellations and deposits
Cancellation requests must be made in writing. Deposits and payments are refundable only before an order enters procurement or production. Once committed, they are non-refundable.
5. Warranty
Chambers carry a separate limited warranty (remote diagnostics, repair guidance, replacement parts, and service support, not an automatic refund). Coverage requires proof of purchase and excludes misuse and normal wear.
6. Your legal rights and contact
Nothing here limits non-waivable consumer rights under applicable law. Questions: contact@superhumanchambers.com.